geposted am 30.07.2026

Woman with smartphone

Self Check-in at Hey Lou HOTELS – Your Relaxed Start to Your Stay

Arrive without queuing! That's the idea behind our Self Check-in. Fast, secure, and still with that typical Hey Lou feeling. Here's how it works and why we introduced it.

What is Self Check-in at Hey Lou?

Self Check-in means: You handle the check-in yourself – without waiting time, without paperwork. Everything digital, everything straightforward.

Why do we use Self Check-in?

Simple, we want to give you more freedom.

Many guests want flexibility and fewer contact points. At the same time, we know: For some, this is new and perhaps unfamiliar. That’s why we make it as easy as possible and remain personally available.

How Check-in Works Step by Step

1. Pre-check-in online:
You’ll receive a link via email or WhatsApp.

2. Arrival at the hotel:
A terminal is ready at the Welcome Desk.

3. Room card:
Either encode a physical room key at the terminal or load it digitally onto your smartphone (valid for all common operating systems).

How Check-in Works Step by Step

1. Pre-check-in online:
You’ll receive a link via email.

2. Arrival at the hotel:
A terminal is ready at the Welcome Desk.

3. Room card:
Either encode a physical room key at the terminal or load it digitally onto your smartphone (valid for all common operating systems).

Benefits for You as a Guest

  • Save time: No waiting at reception.
  • Stay flexible: Check-in around the clock.
  • Secure & contactless: Ideal for anyone who likes it straightforward.

By the way

Personal service remains. Promise!

Our team is still here for you, whether for questions, tips, or just a friendly chat. Self Check-in is an option, not a requirement.

Lou

Anja Nöll - Head of Digital Guest Experience

“Innovation is only good when it serves people.”

Anja Nöll
Head of Digital Guest Experience